The Client:

Our client is a Netherlands-based life insurance, pension and investment company in collaboration with a global financial services group and India’s largest media house. Listed as Fortune 500 company, it has introduced India’s first online term plan.

The Challenge:

The client needed a partner to manage massive Online Traffic of customers at competitive costs and with high efficiency. Its operations swelling with time, a key requirement was someone with equivalent scalability capabilities to handle a widening customer base.

Solutions:

Responding to the challenge, Calling 24o7 deployed trained resources to manage inbound, web chat (online assistance), outbound telesales on the leads captured to achieve the required SLA’s.

  • Web Chat (Online Assistance)
  • Customer Support
  • Lead Generation
  • Market Research
  • Product & Service Promotion

Impacts Delivered

  • Consistently met the service level, headcount and login targets
  • Ongoing productivity Improvement
  • Improved service levels
  • Improved service quality